Returns & refunds

Before this policy takes effect

This is an unfinished policy draft, not a promise of a particular return window. Studio VIII must confirm the following terms before accepting orders: [RETURN REQUEST WINDOW], [RETURN CONDITION REQUIREMENTS], [ELIGIBLE PRODUCTS], [RETURN ADDRESS], and [BUSINESS EMAIL].

Requesting a return

Contact [BUSINESS EMAIL] with your order number and the items you would like to return. The studio will explain the next steps and the correct return address. Do not send jewelry to an unconfirmed address. [CONFIRM WHETHER PRIOR RETURN AUTHORIZATION IS REQUIRED, SUBJECT TO APPLICABLE LAW.]

Costs and eligibility

[CONFIRM WHO PAYS RETURN POSTAGE, WHETHER ORIGINAL SHIPPING IS REFUNDABLE, AND ANY LAWFUL DEDUCTIONS.] [CONFIRM TREATMENT OF PERSONALIZED ITEMS, EARRINGS, SALE ITEMS, AND GIFTS.] Any exclusions must be lawful, accurately disclosed before purchase, and must not remove mandatory remedies for faulty or misdescribed goods.

Damaged, incorrect, or faulty pieces

Please contact the studio if an item arrives damaged, is incorrect, or does not match its description. Include the order reference and a description of the problem; photographs may help assess it. Available remedies and responsibilities must comply with applicable consumer law.

Refunds and exchanges

[CONFIRM INSPECTION AND REFUND TIMING, REFUND METHOD, AND WHETHER EXCHANGES ARE OFFERED.] Payment provider processing may affect when an approved refund appears. [CONFIRM CANCELLATION PROCESS AND TIME LIMITS.]

Consumer rights

Any mandatory cancellation, withdrawal, warranty, or other consumer rights continue to apply. [LEGAL REVIEW FOR ALL MARKETS SOLD INTO.]